| NO. |
SERVICES |
REQUIREMENTS (CLIENT OBLIGATION) |
TIMELINE |
| 1. |
Advertising for vacant positions |
Send applications to the County Public Service Board offices. |
Prospective applicants to respond
within 21 days from the date of advertisement
|
| 2. |
Invitation of Shortlisted
candidates |
To note respective interview dates and prepare for the
interviews |
Within 2 months after the closing date
of the advertisement |
| 3. |
Interviewing shortlisted
candidates |
To attend and avail their original identification, academic
and professional certificates. |
At least 14 consecutive days prior to
the date of the interview |
| 4. |
Issuance of appointment letter to a new officer |
The successful candidate to avail both original and certified copies of identification, academic, professional certificates and compliance documents as per Chapter 6 of the Constitution of Kenya, 2010 |
Not more than 1 month from the date of the interview. |
| 5. |
Engagement of Attachés |
Copies of documents to be submitted by students to the Board offices:
|
Feedback within 14 days from the date of receipt of the application letter. |
| 6. |
Handling of
Complaints/grievances/ appeals |
Formal complaints/grievances /appeals to be submitted to
the CEO/Board Secretary through P.O Box 491-80108 Kilifi or Email: This email address is being protected from spambots. You need JavaScript enabled to view it. or Tel.: 0714207777 |
At least 30 days to process and provide feedback to the Complainant. |
| 7. |
Monitoring and implementing public officers’ Code of
Conduct and Ethics |
Familiarize yourself with the provisions of the Code of Conduct and report cases of non-compliance to the Board |
On going |
| 8. |
Determining disciplinary cases and appeals in the County
Public Service |
Submission of the report/minutes showing the recommendations of DHRAC, CHRAC, hearing notices, show cause letters. |
6 weeks from the date of presentation of the case to the Board |
| 9. |
Reception services/ attending to visitors to Board offices with/
without appointment |
Be courteous, specific and orderly in your request |
Within 5-10 minutes |
| 10. |
Responding to
telephone calls. |
Be courteous, specific and orderly in your request |
Within 5-10 minutes |
| 11. |
Administering wealth declaration forms in County Public Service |
Authorized Officers to collect forms for their officers from the Secretary of the Board.
Fill and submit declaration form through your department New appointee to fill and return initial declaration form Fill and return final declaration form |
Departments to collect forms by August of every declaration year.
By end of December of the declaration year
Upon collection of appointment letter During clearance |
| 12. |
Approving long-term staff development programs (6 months
and above) |
Report on recommendation for training, DHRAC minutes, CHRAC minutes, training application letter, TNA report, calling letter from the training institution, training bonds. |
Within 1 month after receipt of the recommendation. |
| 13. |
Promotion/suitability interview, re-designation and confirmation in appointment of serving
officer |
Report on recommendations, CHRAC minutes
Chief Officer Finance to confirm budgetary allocation |
Within 2 months after submission of the CHRAC report |
| 14. |
Response to correspondences and general email enquiries
sent to the Board |
Send enquiries to the Board CEO/Board Secretary, Kilifi County Public Service Board, Kilifi Plaza, 2nd Floor or P.O Box 491-80108 Kilifi or This email address is being protected from spambots. You need JavaScript enabled to view it. |
Respond within 14 days from the date of receipt. |
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